A software development company and the developer of an ultra popular mobile gaming app.
The clients mobile game launched in July 2016 and quickly became a hit. The team needed immediate frontline support in three countries to meet the needs of a demanding mobile player base.
Averro delivered an agile, accountable, and analytics-driven Managed Service that drives urgency and continuous improvement in a fast-paced mobile gaming environment.
We grew our operations to support 151 countries and multiple new languages and leveraged our Hyderabad, India-based team to provide round-the-clock support.
Our team supported the user experience by resolving user tickets efficiently & effectively, minimizing the adverse impact on game experience, and user satisfaction - as well as the client’s financials.
